| VIII. TROUBLESHOOTING |
1. Connection error. Check connections against installation drawing, Fig. 1 in the "ON-SITE PROGRAMMING SETUP" section.
2. Telephone used to program
DialMate is at the "pulse" setting. Ensure that the telephone is at the
"tone" setting.
3. Late in entering commands.
Enter command buttons within three seconds of each other.
2. There is a power failure at DialMate’s location. Wait until power is restored.
3. More than two rings have occurred before hanging up. Wait for five minutes, and then re-dial.
4. Telephone line where DialMate
is installed doesn’t have “tone” calling capability. Install in a telephone
line that has “tone”
capability.
5. Busy carrier or destination
country telephone lines. During international calls, busy carrier
or destination country telephone
lines
will prevent DialMate from calling back. Wait for five minutes
(DialMate will be “off-hook” for more than four minutes)
and then
re-dial.
6. Other telephone accessories
(e.g., fax, answering machines, etc.) connected on the same line are interfering.
Set other
telephone
accessories to answer at a different ring setting.
7. Call Forward/Transfer
is enabled and number of rings is set to one ring. Set number of rings
to two or higher.
DialMate Does Not Connect to Destination Number
1. Unnecessary prefix has been inadvertently programmed. Clear the prefix (see Program H).
2. Phone line where DialMate is installed does not have three-way (conference) calling. Order three-way calling from the phone company.
3. Phone company Central Office (CO) needs delay before second flash hook. Add pause(s) [#*] after dialing the destination number.
2. Code entered during playback
of message. Wait for the recorded message to end before entering the security
code or erase
the message
and repeat.
3. You are using a speakerphone on high volume. Lower the volume.
4. The telephone at the call back number is set to “pulse”. Set it to “tone”.
5. DTMF tone has been inadvertently
entered during message recording. Re-record message and make sure no DTMF
tone is
present..
2. Other telephone accessories are interfering. Set other telephone accessories to answer at a higher (5 or more) ring setting.
3. Unnecessary prefix has been inadvertently programmed. Clear the prefix (see program H).
4. Phone line where DialMate
is installed does not have three-way (conference)/transfer calling. Order
three-way/transfer calling
from
the phone company.
5. Phone company Central
Office (CO) needs delay before second flash hook. During Programming
(Program D), add pause(s)
[#*]
after entering the call forward/transfer number.