| VII. OPERATION |
DialMate counts the number of rings of each incoming call. From this information, DialMate performs one of the following functions:
Ø
program DialMate with your security code (PIN)
Ø program
DialMate with up to two desired call back numbers (e.g., your hotel phone,
a friend's house or your cell phone)
Ø record
a voice message (e.g., telling an operator to connect to your room or extension),
if DialMate has to call back to an operator-assisted location
Ø leave
DialMate powered up and connected to the phone line
Ø set
any fax or answering machine sharing DialMate's phone line to answer after
five rings or more
| STEPS | USER | DIALMATE |
| Ä call DialMate from the call back number and then hang up after 1 or 2 rings | detects 1 or 2 rings, dials the 1st call back number, plays back the user-recorded message (if any), loops and waits for the PIN for approximately 2 minutes | |
| Ä if no PIN is detected after 2 minutes, DialMate will try the 2nd call back number, if any | hangs-up first call, waits for 5 seconds, dials the 2nd call back number, plays back the user-recorded message (if any), loops and waits for the PIN for approximately 2 minutes | |
| Ä if no PIN is detected after 2 minutes for the 2nd number | discards call back request and goes into idle mode |
Programming two call back numbers increases the chances of DialMate being able to complete a call back operation. Two different numbers can be programmed (e.g. a house phone and a cell phone) to enable the call back function to be used in two locations without the need for reprogramming. As long as no PIN is detected during the first attempt, DialMate will automatically dial the second number. The two numbers can also be the same making DialMate re-dial in case the first attempt gets a busy signal.
| STEPS | USER | DIALMATE |
| Ä call DialMate from the call back number and hang up after 1 (preferably) or 2 rings | detects 1 or 2 rings, then dials the 1st call back number | |
| Ä answer call, wait for end of message, if any, then enter the PIN (e.g., "1234") | 1234 | |
| Ä wait for two beeps |  |
|
| Ä dial the number to be called (up to 30 digits) followed by a "#" (e.g., "14159556666#") | 14159556666# | stores the dialed digits, proceeds with 1st flash hook, then dials the number |
| Ä wait for DialMate to connect the call | waits for 8 seconds or for 1st ring, before doing a 2nd flash hook then dials any pre-programmed PABX Suffix digits and connects the call | |
| Ä engage in normal conversation with called party | monitors the call for user commands and disconnect codes | |
| Ä to make another call, dial "#8" | #8 | disconnects the other party |
| Ä wait for 2 beeps | |
|
| Ä dial next number (e.g., "955-7777#") | 9557777# | same as above |
| Ä dial "#9" to enter REMOTE PROGRAMMING | #9 | |
| Ä wait for 1 beep |  |
|
| Ä enter PIN (e.g., "1234") | 1234 | |
| Ä wait for 2 beeps | |
|
| Ä enter programming instructions A through I as applicable | ||
| Ä dial "#0" to disconnect DialMate before hanging up | #0 | disconnects and goes to idle mode |
Notes:
- DialMate’s LED lights up every time DialMate goes “off hook”, or blinks
during a flash hook.
- Enter your PIN during silent periods because voice playback and background
noise add distortion and may cause the
device to disconnect or not respond.
- Enter the telephone number as if you were calling from DialMate’s location,
including carrier access (e.g., 1010333,
1010222, etc.), area code (e.g., 1XXX), or outbound international numbers
(e.g., 011, from the USA).
- If more than 30 digits are entered, DialMate will reject the number and
will prompt the user with two beeps to try again.
- The digits must be entered within 12 seconds of each other. Otherwise,
DialMate will assume dialing is finished and
move on to the next step.
- If a mistake is made during dialing but before the flash hook, dial “#8”
immediately, wait for 2 beeps and then re-dial the
correct number.
- If you want DialMate to dial a “#” after dialing the phone number (for
faster connection on some carriers), hit “#” quickly
two times.
- The PABX Prefix and Suffix are for storing special number codes to enable
DialMate to work inside a PABX system.
The PABX Prefix is dialed after the first flash hook. The PABX Suffix
is dialed after the second flash hook. (see
Program H under “Programming Instructions”)
- If your call did not go through, enter “#8” and wait for the 2-beep prompt.
You can then re-dial the number or call another
number.
- When the call is over and you wish to make another call, dial “#8”, wait
for two beeps, then enter the next number you
wish to call followed by “#”.
- Always dial “#0” to disconnect DialMate before hanging up. Otherwise,
it will take time before DialMate detects the end
of the call causing unnecessary charges. This is also true when the
called line is busy or there is no answer.
- DialMate times the call in accordance with the pre-programmed call length
timer (see Program F, under “Programming
Instructions”). When the pre-programmed time is reached, DialMate gives
a two-beep warning. Dial any digit to extend
the call by another period equal to the pre-programmed time, or else DialMate
will disconnect within ten seconds.
- DialMate also detects silent periods during a call. Silence for
two minutes will cause DialMate to give a two-beep warning.
Dial any digit to reset the two-minute silence timer, otherwise DialMate
will disconnect in ten seconds.
- DialMate also monitors the activity of the call. It can detect busy signal,
ring back, conversation, and both parties hanging
up. All of which will cause it to disconnect after a pre-set time.
- The following shows the approximate disconnect times should you forget
to enter “#0” before hanging up:
Ø Busy
signal - 1 minute.
Ø
Ring back (no answer) - 3 minutes.
Ø
Both parties hanging up (call supervision provided by telephone company)
-10 seconds.
Ø
No activity (silence for more than two minutes) - 2 minutes
Ø
Other - user programmed call length timer (5 minutes to infinity).
Most modems are set up so that they will not dial a number if a dial tone is not present. In this case, the modem string must be modified to enable the modem to dial a number without the presence of a dial tone. For most modems, add “X0” or “X3” to the AT command to prevent dial tone detection. Refer to your modem manual for this modification.
The modem must also be set at the “tone” setting. DialMate will not recognize “pulse” dialing. Lastly, the modem should be set to manual answer (or set the number of rings before answer to three or more), not on auto. This will prevent the modem from answering immediately during call back.
To access on-line services or to transmit a fax, the number to be dialed by the modem must be set accordingly. The dialing sequence shall consist of the four digit security code, followed by two commas (about a three second pause), the phone number to be called (including all necessary access numbers) and three commas (five second pause). Then the modem software must be set to the point of signing on or sending a fax.
Using a regular phone connected
to the same line as the modem:
| STEPS | USER | DIALMATE |
| Ä call DialMate and after hearing one or two rings, hang up immediately | detects the ring, waits 8 seconds then dials the call back number | |
| Ä when DialMate calls back the modem, sign on or start fax transmission |
START |
stores the dialed digits, flash hooks and dials the number |
| Ä wait for connection | flash hooks again and connects the call | |
| Ä upon sign off or completion of fax operation, lift telephone handset and enter "#0" | #0 | disconnects the call and goes to idle mode |
CALL
FORWARD/TRANSFER
When call forward/transfer
is enabled, DialMate will forward/transfer all incoming calls to any number
(domestic or international).
| STEPS | USER | DIALMATE |
| Ä caller calls | counts the number of rings of the incoming call and answers at the pre-programmed number of rings | |
| Ä DialMate plays the pre-recorded message, if any | plays recorded message (e.g., "Sorry I'm not at my desk, please wait while your call is forwarded/transferred to my voice mail or press star to send a fax.") | |
| Ä caller decides to leave a fax by pressing "*" (star) | stops voice playback, flash hooks, dials the 2nd programmed call forward/transfer number (instead of the 1st) | |
| Ä depending on the active mode operation proceeds as in Normal Call Forward or Call Transfer | goes into Call Forward mode or Call Transfer mode |
Notes:
- Fax and modem operation will work during call forward. However, sequential
faxing is not possible since re-dialing is not
permitted.
- During call forward, the “#8” (re-dial) and “#9” (re-program) functions
are disabled for security reasons.
- You can change the call forward/transfer numbers and enable or disable
the call forward/transfer function locally or remotely
at any time. (see Program C and D under “Programming Instructions”)
- The voice recording is played back during call back and call forward/transfer.
Select a script suitable for both if the two
functions will be active at the same time (see example script under Program
E, in “Programming Instructions”).
- Call transfer is also automatically performed if the programmed call
forward number is less than six digits.
- Call transfer is also performed when the destination number dialed during
call back is less than six digits.
| STEPS | USER | DIALMATE |
| Ä call DialMate from anywhere and wait for DialMate to answer the call | counts the number of rings and answers on the pre-programmed ring count for call forward/transfer | |
| Ä wait for the start of voice playback | plays back recorded message | |
| Ä as soon as voice playback starts (preferably during a pause), enter your PIN (e.g., "1234") within 3 seconds between digits or else DialMate will hang up; it will also disconnect immediately if the wrong PIN is entered | 1234 | detects PIN entry, stops play back and switches to call bridge mode |
| Ä wait for two beeps | |
|
| Ä dial the number (e.g., "831-4444") to be called (up to 30 digits) followed by a "#". | 8314444# | connects the call |
| Ä to terminate the call, enter "#0" before hanging up | #0 | disconnects the call and goes to idle mode |
Note:
You may enter the remote
programming mode before terminating call bridge by entering “#9” and then
the PIN. When call forward/transfer is enabled, you do not have to call
twice to do remote programming when you are not at the call back number
(see “Remote Programming”).
Call bridge is equally useful for cell phone users who have unlimited free calls at certain times within their roaming area or those who have free air time calls to a designated number. By bridging the call, you will be charged only for the second leg of the call (the land-based line where DialMate is installed).