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   VIII. TROUBLESHOOTING

Unable To Program The Device On-Site

        1. Connection error. Check connections against installation drawing, Fig. 1 in the “ON-SITE PROGRAMMING SETUP” section.
        2. Telephone used to program DialMate is at the “pulse” setting. Ensure that the telephone is at the “tone” setting.
        3. Late in entering commands. Enter command buttons within three seconds of each other..

DialMate Does Not Call Back

        1. Call back number has not been programmed or has been programmed  incorrectly.  See “PROGRAMMING INSTRUCTIONS”.
        2. There is a power failure at DialMate’s location.  Wait until power is restored.
        3. More than two rings have occurred before hanging up.  Wait for five minutes, and then re-dial.
        4. Telephone line where DialMate is installed doesn’t have “tone” calling capability. Install in a telephone line that has “tone” capability.
        5. Busy carrier or destination country telephone lines.  During international calls, busy carrier or destination country telephone lines will prevent DialMate from calling back.  Wait for five minutes (DialMate will be “off-hook” for more than four minutes) and then re-dial.
        6. Other telephone accessories (e.g., fax, answering machines, etc.) are interfering. Set other telephone accessories to answer at a different ring setting.
        7. Call Forward/Transfer is enabled and number of rings is set to one ring. Set number of rings to two or higher.

DialMate Does Not Connect to Destination Number

        1. Unnecessary prefix has been inadvertently programmed.  Clear the prefix (see Program H).
        2. Phone line where DialMate is installed does not have three-way (conference) calling.  Order three-way calling from the phone company.
        3. Phone company Central Office (CO) needs delay before second flash hook.  Add pause(s) [#*] after dialing the destination number.

DialMate Disconnects Upon Entering The Security Code/Pin

        1. Wrong code was entered. Enter correct code.  If you forget your code, you cannot access DialMate.  You must enter a new code through on-site programming.
        2. Code entered during playback of message. Wait for the recorded message to end before entering the security code or erase the message and repeat.
        3. You are using a speakerphone on high volume.  Lower the volume.
        4. The telephone at the call back number is set to “pulse”.  Set it to “tone”.
        5. Digit (DTMF tone) inadvertently entered during recording of message. Re-
record message and make sure no DTMF tone is present.

DialMate Does Not Call Forward/Transfer

        1. Call forward/transfer has not been enabled.  See Program C under “PROGRAMMING INSTRUCTIONS”.
        2. Other telephone accessories are interfering.  Set other telephone accessories to answer at a higher (5 or more) ring setting.
        3. Unnecessary prefix has been inadvertently programmed.  Clear the prefix (see Program H).
        4. Phone line where DialMate is installed does not have three-way (conference)/transfer calling.  Order three-way/transfer calling from the phone company.
        5. Phone company Central Office (CO) needs delay before second flash hook.  During programming (Program D), add pause(s) [#*] after entering the call forward/transfer number.
igher (5 or more) ring setting.

DialMate Does Not Connect During Modem Operation

Noisy telephone lines.  Modems are very sensitive to noise.  You may have to use another carrier’s line or lower the modem speed setting. Make sure the other party is on the same speed.

The On-Site Telephone Used To Program DialMate Does Not Have A Dial Tone And Does Not Receive Phone Calls

        1. Check that your equipment is connected in accordance with instructions in the "SETUP FOR NORMAL USE" section.

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