| VII. OPERATION |
| STEPS | USER | DIALMATE |
| Ä call DialMate from the call back number and then hang up after 1 or 2 rings | detects 1 or 2 rings, dials the call back number, plays back the user-recorded message (if any), loops and waits for the PIN for approximately 2 minutes | |
| Ä if no PIN is detected after 2 minutes, DialMate will try the 2nd call back number, if any | hangs-up first call, waits for 5 seconds, dials the 2nd call back number, plays back the user-recorded message (if any), loops and waits for the PIN for approximately 2 minutes | |
| Ä if no PIN is detected after 2 minutes | discards call back request and goes into idle mode |
| STEPS | USER | DIALMATE |
| Ä call DialMate from the call back number and hang up after 1 (preferably) or 2 rings | detects 1 or 2 rings, then dials the call back number | |
| Ä answer call, wait for end of message, if any, then enter the PIN (e.g., "1234") |
1234 |
|
| Ä wait for two beeps |  |
|
| Ä dial
the destination number (up to 30 digits) followed by a "#" (e.g., "14159556666#")
(to skip prefix, enter "*" before the destination number) |
14159556666# | stores the dialed digits, proceeds with 1st flash hook, dials prefix (if any), then dials the number |
| Ä wait for DialMate to connect the call | waits for 8 seconds or for 1st ring, before doing a 2nd flash hook then dials any pre-programmed suffix and connects the call | |
| Ä engage in normal conversation with called party | monitors the call for user commands and disconnect codes | |
| Ä to make another call, dial "#8" | #8 | disconnects the other party |
| Ä wait for 2 beeps | |
|
| Ä dial next number (e.g., "955-7777#") | 9557777# | same as above |
| Ä dial "#9" to enter REMOTE PROGRAMMING | #9 | |
| Ä wait for 1 beep |  |
|
| Ä enter PIN (e.g., "1234") | 1234 | |
| Ä wait for 2 beeps | |
|
| Ä enter programming instructions A through I, as applicable | ||
| Ä dial "#0" to disconnect DialMate before hanging up | #0 | disconnects and goes to idle mode |
Notes:
- DialMate’s LED lights up every time DialMate goes “off hook”, or blinks
during a flash hook.
- Enter your PIN during silent periods because voice playback and background
noise add distortion and may cause the device to disconnect or not respond.
- Enter the telephone number as if you were calling from DialMate’s location,
including carrier access (e.g., 1010333, 1010222, etc.), area code (e.g.,
1XXX), or outbound international numbers (e.g., 011, from the USA).
- If more than 30 digits are entered, DialMate will reject the number and
will prompt the user with two beeps to try again.
- The digits must be entered within 12 seconds of each other. Otherwise,
DialMate will assume dialing is finished and move on to the next step.
- If a mistake is made during dialing but before the flash hook, dial “#8”
immediately, wait for 2 beeps and then re-dial the correct number. If there
were prefix digits programmed, you may hear dialing tones before the 2-beep
prompt. This is normal.
- If you want DialMate to dial a “#” after dialing the phone number (for
faster connection on some carriers), hit “#” quickly two times.
- The PABX Prefix and Suffix are for storing special number codes to enable
DialMate to work inside a PABX system. The PABX Prefix is dialed
after the first flash hook. The PABX Suffix is dialed after the second
flash hook. (see Program H under “Programming Instructions”)
- If your call did not go through, enter “#8” and wait for the 2-beep prompt.
You can then re-dial the number or call another number.
-
When the call is over and you wish to make another call, dial “#8”, wait
for two beeps, then enter the next number you wish to call followed by
“#”.
- Always dial “#0” to disconnect DialMate before hanging up. Otherwise,
it will take time before DialMate detects the end of the call causing unnecessary
charges. This is also true when the called line is busy or there
is no answer.
- DialMate times the call in accordance with the pre-programmed call length
timer (see Program F, under “Programming Instructions”). When the pre-programmed
time is reached, DialMate gives a two-beep warning. Dial any digit
to extend the call by another period equal to the pre-programmed time,
or else DialMate will disconnect within ten seconds.
- DialMate also detects silent periods during a call. Silence for
two minutes will cause DialMate to give a two-beep warning. Dial
any digit to reset the two-minute silence timer, otherwise DialMate will
disconnect in ten seconds.
- DialMate also monitors the activity of the call. It can detect busy signal,
ring back, conversation, and both parties hanging up, all of which will
cause it to disconnect after a pre-set time.
- The following shows the approximate disconnect times should you forget
to enter “#0” before hanging up:
Ø Busy
signal - 1 minute.
Ø Ring
back (no answer) - 3 minutes.
Ø
Both parties hanging up (call supervision provided by telephone company)
-10 seconds.
Ø No
activity (silence for more than two minutes) - 2 minutes
Ø Other
- user programmed call length timer (5 minutes to infinity).
Using a regular phone connected to the same line as the modem:
| STEPS | USER | DIALMATE |
| Ä call DialMate and after hearing one or two rings, hang up immediately | detects the ring, waits 8 seconds then dials the call back number | |
| Ä when DialMate calls back the modem, sign on or start fax transmission |
START |
stores the dialed digits, flash hooks and dials the number |
| Ä wait for connection | flash hooks again and connects the call | |
| Ä upon sign off or completion of fax operation, lift telephone handset and enter "#0" | #0 | disconnects the call and goes to idle mode |
CALL
FORWARD/TRANSFER
When call forward/transfer
is enabled, DialMate will forward/transfer all incoming calls to wherever
you may be.
| STEPS | USER | DIALMATE |
| Ä caller calls | DialMate counts the number of rings of the incoming call, answers at the pre-programmed number of rings, and plays recorded message (if any) | |
| Ä caller stays on line | flash hooks, dials the pre-programmed call transfer number, flash hooks again and connects the call | |
| Ä call has been transferred. |
|
When DialMate is installed
in a PABX extension and the call is forwarded to an off-premise number
(user’s cell phone or another landline), the user can transfer the call
back to another on-premise extension after the conversation is concluded.
|
|
|
|
| Äcaller calls | counts the number of rings of the incoming call, answers at the pre-programmed number of rings, and plays recorded message (if any) | |
| Äcaller stays on line | flash hooks, dials the pre-programmed call forward number, flash hooks again and connects the call | |
| Ästart conversation |
|
locks connection |
| Äcaller needs to be transferred back to the office |
|
and waits for transfer number |
| Äuser enters transfer number and caller stays on line |
|
disconnects user and transfers call, e.g., to extension 100 |
Notes:
Notes:
- Fax and modem operation will work during call forward. However, sequential faxing is not possible since re-dialing is not permitted.
- Note that during call forward, the “#8” (re-dial) and “#9” (re-program) functions are disabled for security reasons.
- You can change the call forward numbers and enable or disable the call forwarding function locally or remotely at any time. (see Program C and D under “Programming Instructions”)
- The voice recording is played back during call back and call forward/transfer. Select a script suitable for both if the two functions will be active at the same time (see example script under Program E, in “Programming Instructions”).
- Call transfer is also automatically performed if the programmed call forward number is less than five digits.
- Call transfer is also performed when the destination number dialed during call back or call bridge is less than five digits.
| STEPS | USER | DIALMATE |
| Ä call DialMate from anywhere and wait for DialMate to answer the call | counts the number of rings and answers on the pre-programmed ring count for call forward/transfer | |
| Ä wait for the start of voice playback | plays back recorded message | |
| Ä as soon as voice playback starts (preferably during a pause), enter your PIN (e.g., "1234") within 3 seconds between digits or else DialMate will hang up; it will also disconnect immediately if the wrong PIN is entered | 1234 | detects PIN entry, stops play back and switches to call bridge mode |
| Ä wait for two beeps | |
|
| Ä Dial the destination number (e.g., "831-4444") followed by a "#" (up to 30 digits). Enter "*" before destination number to skip prefix. | 8314444# | stores dialed digits, flash hooks, dials prefix (if any) and the number, flash hooks again, dials suffix (if any) and connects the call |
| Ä to terminate the call, enter "#0" before hanging up | #0 | disconnects the call and goes to idle mode |
Note:
You may enter the remote
programming mode before terminating call bridge by entering “#9” and then
the PIN. When call forward/transfer is enabled, you do not have to call
twice to do remote programming when you are not at the call back number
(see “Remote Programming”).
Call bridge is equally useful
for cell phone users who have unlimited free calls at certain times within
their roaming area or those who have free air time calls to a designated
number. By bridging the call, you will be charged only for the second
leg of the call (the land-based line where DialMate is installed).
And if you are enrolled
in a Friday-free, weekend-free, or flat rate calling plan of a long
distance carrier, the cellular phone call will be totally free.